Terms & Conditions

All business between clients and Business Shuttle Ltd is a transaction based on the terms and conditions defined here (on this website). When any client makes a booking the assumption therefore is that the client agrees to all the terms and conditions defined herewith.

Business Shuttle may, in its absolute discretion, decline to accept any booking.

In relation to any booking(s), the details contained in the final booking confirmation that is sent (by email) to the client by Business Shuttle shall constitute the agreed booking details. It is the client’s responsibility to verify that the details contained in the final confirmation are correct and accurate.

Any clerical, typographical or accidental errors or omissions in any sales literature, quotation, price list, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

Generally, we use our own fleet to provide for passenger transportation but we may, on occasion, engage the services of one or more associates or independent drivers for the purpose of fulfilling a booking or to provide a particular type of vehicle.

Business Shuttle does not operate between 18:00 on 24th December through to 06:00 on 2nd January.

Airport Transfers

Passengers must book their airport transfer in accordance with check-in times and guidelines provided by their relevant airline. We won’t be liable for any costs incurred due to the client not allowing enough time to travel.

Business Shuttle will not take any responsibility for missed flights and onward connections due to the vehicle not arriving at the pick-up address at booked time due to unforeseeable circumstances such as, traffic conditions, adverse weather, or road traffic accidents or road closures. Such factors are totally out of our control. Any estimated journey time quoted to you over the phone or via email through our booking lines should be regarded as a suggestion only and passengers must use their own initiative when booking.

Our drivers will drive at safe and sensible speeds in accordance with applicable road and traffic conditions and legal speed limits.
We advise our passengers to travel with necessary travel insurance.

Business Shuttle will not accept any responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded or unloaded at all times, if accompanying the luggage on the journey. We and/or our drivers have the right to refuse any client or to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion.

Business Shuttle will track a customer’s flight and make any necessary adjustments to ensure that the customer is met regardless of any delay.   The driver will wait off-site and enter the terminal 15-25 minutes after the flight lands.  We charge waiting time after a grace period of 60 minutes from the scheduled flight arrival time.  In the event a customer wishes to be picked up from an airport at a particular time rather than the flight arrival time, he/she must make this clear at the time of booking. They must specify they wish to be picked up whatever hours they deem necessary after the landing time of the flight. The grace period will then start from the booked pick up time (which must be confirmed prior to travel in the Booking Confirmation).

Business Shuttle will do all it can to meet delayed flights. If your flight has any serious delay of 2 hours or more, we cannot guarantee that a driver will be available to meet you.  We will however keep you informed and provide best alternative solutions.


Please book your car at least 24 hours in advance as last minute bookings are subject to fleet availability. All bookings and return bookings should be made directly with our office via our website, email or telephone

If you are planning to make a booking in the next 24 hours, please call or email the office and make sure that vehicles are available for your travel requests prior to booking online.

We advise you to make amendments to your bookings via email or phone only. Amendments made with the driver cannot be guaranteed.

Private hire drivers are not allowed to book journeys directly as it’s against the law. Journeys booked directly with the driver are illegal and not insured at all.

In cases where a last-minute job has been received and we cannot provide services due to non-availability of vehicles, we will notify you immediately.

Please make sure that all your pick-up dates and times are in UK time zone and not of the departure airports.

Normal luggage assumes 1 suitcase (80 x 45 x 25cm, 15-20 kgs) and/or 1 piece of hand luggage (55 x 40 x 20 cm, 6-8 Kgs), the customer must ask for the appropriate vehicle if you have large or numerous amounts of luggage.

If the information provided by the customer during online booking is not enough then every effort will be made to contact the customer to acquire missing information. If we can’t make contact with the customer for clarification, then any such bookings will remain unconfirmed.


Clients are responsible for any damage they cause to the interior and/or exterior of the vehicle. The client will be charged accordingly for any repair and/or valeting required to reinstate a vehicle to working order and to cover any loss of earnings incurred as a result of the relevant vehicle being out of service as a consequence of any act (including, but not limited, to spillages, vomiting and soiling) attributable to the client, up to a maximum of £250.00 (excluding VAT).

Business Shuttle accepts no responsibility for any loss or damage to any property or luggage carried in or on the vehicle howsoever such loss or damage is caused. Business Shuttle’s drivers will use their absolute discretion regarding the amount of luggage that it is safe for them to carry in the vehicle. Heavy luggage or sharp-edged objects will not be permitted to be placed on the interior seating or carried in the cabin area of the vehicle.


Business Shuttle will travel by the most appropriate route on the day using our experience and knowledge of local conditions, unless instructed otherwise by the customer at the time of booking.


Business Shuttle will not wait in undesignated areas or where a fine could be imposed. In circumstances where the driver is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred.

For airport pick-ups our drivers will meet all passengers in the airport arrivals hall.  Airport collections will incur a parking charge at cost plus VAT.

Pricing Policy

Online fares are calculated based on distance, time of travel, number of passengers and the type of the vehicle chosen.

Fares quoted are flat rates. Any diversions, additional set downs or pickups by the passengers will incur a charge dependent on actual distance.

All reservations on Bank Holidays incur a 50% surcharge. Passengers will be notified of this surcharge soon after the booking is made online.

If there are any variations to the details contained in the final confirmation at the request of the client or the client requests a driver to use a route that is further in distance or longer in time than Business Shuttle’s chosen route, additional time and/or mileage charges may apply in accordance with our current pricing structure.

Refund will not be given to passengers who do not wait for their allocated driver and use alternative transport facility.

Waiting Time

Airport collections are subject to waiting time from scheduled arrival time.  We offer a grace period of 60 minutes after which waiting is charged at £15/hr pro rata for the whole period.

Waiting time for all other non-airport pick-ups will be charged at £15/hr pro rata after 10 minutes of the scheduled pick up time.

If no contact is made after the above waiting times, then the bookings will be treated as no-show and no refund will be issued.

A maximum time of 10 minutes for address collections and 60 minutes for airport/seaport collections will be allocated to each booking. In the event that Business Shuttle are unable to make contact with the client we will classify this reservation to be a no show and will be subject to 100% cancellation charges and £30/hr hour waiting time or part thereof.


You can cancel your bookings at anytime, however charges will apply as follows.

Cancellations within 24 hours to the pick up time – Business Shuttle at its discretion will charge up to 50% of the full fare.

Cancellations within 12 hours to pick up time or afterwards – 100% of the full fare is payable and no refund will be issued for pre-paid bookings.

All cancellations should be made via email or telephone only.

If the passenger doesn’t show up at the time and place designated as the pickup for whatever reason, 100% of the fare is payable and no refund will be issued.

If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.

Heath & Safety

Business Shuttle will drive at safe speeds in accordance with road conditions, traffic and legal speed limits.

Business Shuttle have the right to refuse to carry any passenger(s) who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the Chauffeurs, the vehicle or the other passenger(s).

Business Shuttle will not tolerate any verbal or physical abuse directed to its drivers or other staff.

Business Shuttle maintains a strict non-smoking policy in all its vehicles.


Business Shuttle aim to provide exceptional levels of service on each journey. If you feel you have cause for complaint, please contact us in writing within 30 days. Please direct your correspondence Business Shuttle Limited by email to bookings@business-shuttle.co.uk

General Applications

We shall not be liable to the client or be considered to be in breach of the Contract by reason of any delay in transfers and delivery or any failure to perform if the delay or failure was due to any cause beyond our reasonable control.

Act of nature, explosion, flood, tempest, fire or accident, volcanic ash clouds

War or threat of war, sabotage, insurrection, civil disturbance or requisition

Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority

Traffic accidents, traffic hold ups, traffic congestion, diversions

Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party);

Flight delays, flight cancellations

Power failure or breakdown in machinery including our dispatch computer systems and apps.

Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

The Contract shall be governed by the laws of England & Wales.

All bookings are subject to these conditions. We reserve the right to revise these terms & conditions at any time without prior notice & at our sole discretion. Any revised terms and conditions will be posted on our websites and will come into effect immediately.

Questions, comments and requests regarding our terms and conditions are welcomed and should be addressed to us via email only.

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